Cancellation & Refund Policy
We believe in transparent and fair policies. Here's everything you need to know about cancellations and refunds.
Last updated: March 2025
30+ Days Before
100% Refund
Full refund of the package cost. No questions asked.
15–29 Days Before
75% Refund
25% cancellation fee applies. Refund processed within 7 business days.
7–14 Days Before
50% Refund
50% cancellation fee applies. Credit note option also available.
Less Than 7 Days
No Refund
Non-refundable. However, you may reschedule for a fee of ₹2,000.
Important Notes
- 1Cancellation requests must be submitted in writing via email to cancellations@mahayaatri.com.
- 2Refund timeline starts from the date of written cancellation confirmation, not the initial request.
- 3Booking fees and convenience charges (approx. 2-3%) are non-refundable.
- 4Festival season and peak season bookings (Dec 20 – Jan 10, Diwali week) are subject to modified policies.
- 5We strongly recommend travel insurance for all our packages.
- 6Group bookings of 10+ have a separate cancellation policy. Ask your booking executive.
Frequently Asked Questions
How do I initiate a cancellation?
Contact our support team via email at cancellations@mahayaatri.com or call +91 98765 43210. We'll process your request within 24 hours.
Can I reschedule instead of cancelling?
Yes! Rescheduling is possible up to 7 days before departure with a nominal fee of ₹2,000 per person. Changes are subject to availability.
What happens if MahaYaatri cancels my trip?
In the rare event we cancel a trip (e.g., natural disaster, government advisory), you'll receive a 100% refund or a full credit note, your choice.
Are flight/train tickets covered?
No, cancellation policy applies only to the land package. Airline/train cancellations are governed by the respective carrier's policy.
How long do refunds take?
Refunds are processed within 5–7 working days to your original payment method. UPI/Wallet refunds are typically faster.
What if there's a medical emergency?
We handle emergencies with compassion. Please contact us immediately with supporting documents and we'll work out a fair solution.
Need Help with a Cancellation?
Our support team is available 6 days a week to assist you.